Hospitality Management involves overseeing the operational, management and administrative tasks of a hotel, resort or restaurant. It functions with the goal of delivering a flawless experience to customers and ensuring they have a good time at your establishment.
A degree in Hospitality Management will equip you with the knowledge to understand how the different departments function in the hospitality industry. From housekeeping, culinary, and operations to event management, you will understand how these departments work together to form a cohesive unit that delivers excellent customer service.
If you have a likeable personality and love being of service to others, then a degree in Hospitality Management may be right for you. As a student studying hospitality management, you will learn that it is not just about delivering luxurious service, but learning how to manage administrative tasks as well, such as acknowledging customer complaints.
Hospitality is a growing industry with many career opportunities in the market. However, these are the main areas of specialization that graduates can choose to as a career path.
Accommodation Management – Involves the management of accommodation in hotels and resorts, such as housekeeping, reservation, and guest experience.
Event Management – Involves planning and executing large scale events such as weddings, festivals, conferences, and parties.
Food & Beverage Management – Focuses on the operations of a food and beverage business, such as food delivery, hygiene, and catering.
Tour & Travel Management – Involves the operation and management of tour-related activities, such as holiday cruises, tours, and airline flights.
To manage a hotel, restaurant or resort successfully, you’ll need to understand the basics of business. Thus, you will learn subjects on how to manage the different aspects of a business, including operations, finance, and service.
There’s a reason why a certain saying ‘The customer is always right’ is prevalent in the hospitality industry. As you’ll be interacting with customers and attending to their requests often, you need to be approachable and friendly. Put on a joyful smile and enthusiastic attitude and you’ll gain your customers’ favor in reviews and tips!
Since you’ll be dealing and interacting with customers from all over the world, it is vital for individuals working in the hospitality industry to have a strong understanding of cultural awareness. Knowing the difference in various cultures, religions, and nationalities will not only help your customers feel more at home, but they will be more inclined to visit again in the future.
More so than other industries, hospitality relies heavily on social interaction. Not only will you be engaging with customers, but you also have to be willing to work together in a team to achieve a common goal. Being a cooperative member of the team and sharing the workload can make you more successful in this field.
Hospitality Management is a wide field. It covers roles from general manager, revenue management, to operation management and human resource management. On top of that, there are a variety of careers that graduates can explore in the field of food and beverage, event management, and customer experience.
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Tech companies must prioritize diversity, equality, and inclusion to fully realize the industry’s potential. Systemic biases have led to historic exclusion of underrepresented groups, creating a vicious cycle of limited opportunities. Actionable strategies are needed to promote diversity, equality, and inclusion beyond hiring, such as creating equitable opportunities for all. These measures don’t just benefit individual employees but the business as a whole.